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FAQ

 What is your return policy?

We accept a return or exchange of a purchase at www.vinnia-eu.com when: the purchase is in its original condition, unworn, with hang tag still attached. Swimwear must also have hygiene protection stickers in place as it was when sold. A receipt must be included as a proof of purchase at www.vinnia-eu.comPLEASE NOTE: Special orders or sales cannot be returned  exchanged. We reserve the right to not accept a return if the item has been damaged or worn. Merchandise must be returned within 7 days for a full refund. A full refund will be credited to the card used for payment within 14 business days, after receiving the return parcel. 

How do I return/ exchange my order?

To VALIDATE YOUR RETURN, please contact us at info@vinnia-eu.com. Once the request has been reviewed and approved, we will notify you of the next steps to take.

How do I choose the right size?

See our size chart here or email info@vinnia-eu.com and we will help you find the right size!

What if the item is out of stock?

Send us an email for further information about the item or pre-order and item.

What if the item I receive is damaged?

We inspect all of our items before we dispatch and we make sure that we sell the item at a high quality, however if there is such situation, email us to review your matter.

How can I contact you?

Click here

 

 

Our aim is to offer you new products without using new resources. We deliver luxurious garment that contributes to the Earth's health being as we carefully choose our fabrics that are either recycled or 100% organic. Together, we can make a difference.

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